Terms & Conditions

  • Payment

We accept Visa, Mastercard, Paypal, Amex and Delta.

  • Receipt of order confirmation

You will receive email confirmation as soon as you have placed an order. Please keep this email safe as we may ask for information from it, regarding any correspondence. If you do not receive this email please contact us at pernille@theonlinesecretgarden.com so we can investigate whether the order has been placed successfully.

  • Pricing

Prices include VAT at the new rate of 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.

  • Reproduction

The Secret Garden takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

  • Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.

  • Overseas Deliveries

Unfortunately no overseas deliveries are currently available

  • Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

  • Liability

The Secret Garden cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from The Secret Garden your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
The Secret Garden endeavours to check the accuracy of the information on this site. However, The Secret Garden does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Privacy Policy

  • The Secret Garden is committed to protecting your privacy

These web site Terms and Conditions shall be governed by and construed in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

  • Controllers of personal information

Any personal information provided or to be gathered by The Secret Garden is controlled by:

The Secret Garden

  • What information do we collect and how do we use it?

Information submitted to and gathered from www.theonlinesecretgarden.com is only used by The Secret Garden.

Credit card details are entered on a secured page and are transferred using Transport Layer Security. (TLS)