Delivery

LOCAL HOME DELIVERY 6 DAYS A WEEK

Order by 4.00pm for same day local delivery.

All local deliveries are charged at a flat rate of £5 within a 5 mile radius.

We offer a nationwide delivery service where our own The Secret Garden flowers will be delivered the following day after placing your order (before 12.00pm). Minimum spend £30.00 plus delivery.

In the unlikely event that your parcel arrives damaged or faulty please contact us at pernille@theonlinesecretgarden.com so we can arrange a replacement, exchange or refund.

If you wish to discuss anything further or have any queries regarding your delivery requirements or prices, do call us on 07970 948277 or email pernille@theonlinesecretgarden.com


Returns

We hope that you will love your purchase from The Secret Garden, however if you find that it is unsuitable or you’re not entirely satisfied, please notify us within in 7 days by email or telephone of your intention to return your purchased product(s).

We ask that you return your product(s) to us unused and in the original packaging with seals intact.

You will be entitled to a refund if the product(s) reach us within 28 days from purchase.

Please ensure all packages are labelled clearly and packed carefully, so they are not damaged or lost in transit.

Replacements for exchange of damaged goods will not be despatched until original item has been received at our shop.

The Secret Garden does not give refunds on the following items:

  • goods returned after 28 days

  • damaged items not notified by email or telephone to us within 7 days

Refunds/returns policy for flowers:

Because of the perishable nature of our goods, you are advised to make any complaint within 1 day of delivery of your flowers. Refunds may occasionally be given, at the discretion of the management. We always aim to reach an agreement with the recipient for either a replacement or refund, depending on the nature of the complaint.